Hatch FAQ

There are several known issues when dealing with Hatch

Note: Your workstation, even if it “disappears” is still registered in Evergreen and should still have your saved configurations. You can re-register the same workstation name to retrieve those settings.

Here’s a few issues that might result in requiring a new workstation registration.

• Not using the full splash page link.
  • It is important to make sure that you are using the full splash page link to log in and access the web Client
    Browser-based staff interfafce for the Evergreen Integrated Library System or Software (ISL).
    : https://evergreen.lib.in.us/eg2/eg-US/staff/splash
    • Not all of the areas within the web Client
      Browser-based staff interfafce for the Evergreen Integrated Library System or Software (ISL).
      will show “eg2” in the URL because not all areas have been updated (angularized). You will still see “eg/staff” links within the circulation module and other areas.
  • ‘When using Hatch
    A program that can be installed to extend printing functionality with Evergreen. Requires two installation processes: a desktop application and then the browser extension. Only available in Google Chrome and Mozilla Firefox.
    , navigating to the “/eg2/staff” link will remove all registrations.  This does not occur when not using Hatch
    A program that can be installed to extend printing functionality with Evergreen. Requires two installation processes: a desktop application and then the browser extension. Only available in Google Chrome and Mozilla Firefox.
    .
• Additionally, using a “/eg/staff” link may randomly cause the workstation to no longer be registered. Try refreshing the page or access another area of the web Client
  Browser-based staff interfafce for the Evergreen Integrated Library System or Software (ISL).
  .
• Sometimes opening the web Client
  Browser-based staff interfafce for the Evergreen Integrated Library System or Software (ISL).
  from a desktop shortcut (link) will fail to connect to Hatch
  A program that can be installed to extend printing functionality with Evergreen. Requires two installation processes: a desktop application and then the browser extension. Only available in Google Chrome and Mozilla Firefox.
  which causes the workstations list to disappear. We recommend either
  
• Disabling the Hatch
  A program that can be installed to extend printing functionality with Evergreen. Requires two installation processes: a desktop application and then the browser extension. Only available in Google Chrome and Mozilla Firefox.
  extension.
  • Anytime the Hatch
    A program that can be installed to extend printing functionality with Evergreen. Requires two installation processes: a desktop application and then the browser extension. Only available in Google Chrome and Mozilla Firefox.
    extension is disabled, Chrome will no longer believe the workstation is registered.  Based on our tests, however, re-enabling the Hatch
    A program that can be installed to extend printing functionality with Evergreen. Requires two installation processes: a desktop application and then the browser extension. Only available in Google Chrome and Mozilla Firefox.
    extension will bring back any registered workstations.
    
• Bug 2091191 (Retrieved from the Evergreen Community Launchpad site)
  • Bug #2091191 “Opening splash page in new tab results in workstat…” : Bugs : Evergreen
  • When Hatch
    A program that can be installed to extend printing functionality with Evergreen. Requires two installation processes: a desktop application and then the browser extension. Only available in Google Chrome and Mozilla Firefox.
    is installed, when right clicking and selecting “Open link in new tab” to open the splash page, Chrome will no longer believe the the workstation is registered.  Interestingly enough, the previous tab will still be registered.
  • We have confirmed this bug also affects Evergreen Indiana.

The following are known issues that might cause a white screen.

• Multiple Chrome Profiles
  • Logging into or out of Chrome profiles can cause white screen issues with Evergreen.  Fixing this may require remove any existing Chrome profiles and fully clearing any browser data and reregistering the workstation.
    • We recommend using a single Chrome profile (if using one at all).
      
• Using the Hatch
  A program that can be installed to extend printing functionality with Evergreen. Requires two installation processes: a desktop application and then the browser extension. Only available in Google Chrome and Mozilla Firefox.
  extension when the Hatch
  A program that can be installed to extend printing functionality with Evergreen. Requires two installation processes: a desktop application and then the browser extension. Only available in Google Chrome and Mozilla Firefox.
  executable has not been installed.
  • The Hatch
    A program that can be installed to extend printing functionality with Evergreen. Requires two installation processes: a desktop application and then the browser extension. Only available in Google Chrome and Mozilla Firefox.
    desktop application must be installed before the browser extension is installed/enabled.
    
• Windows Updates
  • We’re uncertain as to why, but sometimes Windows Updates may cause issues with the Hatch
    A program that can be installed to extend printing functionality with Evergreen. Requires two installation processes: a desktop application and then the browser extension. Only available in Google Chrome and Mozilla Firefox.
    desktop application. Reinstalling the application typically fixes this.