Weekly Update – July 24, 2012
Fall cataloging roundtable
The cataloging committee is currently planning for their fall roundtable. The topic will be Evergreen Indiana Cataloging FAQ. It will be an opportunity to answer commonly asked questions about the software or the consortium policies. Please send suggestions to the Evergreen Indiana Coordinator, sborger@library.in.gov.
Sending a Helpdesk Ticket
Successfully filling out and sending in a helpdesk ticket is the best way to notify the Helpdesk staff that you believe there is an issue. Step-by-step instructions and tips for filling out a helpdesk ticket have been included in the Evergreen Indiana Circulation Training Manual – Chapter 8 available on the Staff Training Documents website.
Some tips included in the document are as follows:
• There are two ways to submit a helpdesk ticket: 1) Through the staff client 2) Through the internet browser.
• Screenshots are a very easy and effective tool to communicate exactly what you are seeing. Here is more information about taking screenshots: Windows or MAC.
• Please be aware that it is difficult to determine the library with which you are affiliated if you use an email address that does not use the library name.
Example 1: john@pieintheskypubliclibrary.org
Based on this email address, we can tell that John works at Pie in the Sky Public Library.
Example 2: john@yahoo.com
In Example 2, we cannot tell what library John is affiliated with and that makes answering one of his technical questions a bit more difficult.
• The very last section of the helpdesk ticket system is a security setting to prevent spamming. In order to submit the ticket, you must enter the words that you see or click the Change Words button to see a different set of words.