December 3, 2025 Update – All Upgrade Edition!
Upgrade Information
The Evergreen system will be completely down on the evening of December 5th through December 7th while we upgrade to software version 3.15. The system will go offline late Friday evening (December 5th) and will come back up sometime on Sunday (December 7th). Please don’t sign into Evergreen until Jeremy gives the okay on the Support listserv. Not subscribed to the support listserv? Do so here.
Aspen Maintenance
We will be scheduling a few hours of downtime to Aspen the morning of Friday, December 5th to upgrade to a newer version of Aspen. A reindex will be triggered which should begin at 2am (EST) the following morning (Saturday). This work will coincide with the downtime scheduled for the Evergreen Indiana upgrade that should begin in earnest the evening of December 5th.
Libby/Overdrive/Aspen
A temporary bypass has been set up for hoopla between the 5th – 7th. This means your patrons will still be able to use the service while Evergreen is down. To set this up, your library has to have a temporary bypass form on file with hoopla. Most libraries do. Those who don’t were contacted by a hoopla rep last week to submit the form. If you didn’t receive an email from hoopla, you’re set to go.
Overdrive/Libby is setting the authentication for all Evergreen Indiana libraries to Temporary Account Refresh Protocol during our downtime. But, what does that mean? Users who have previously signed in through your Overdrive site or Libby app can continue to access their accounts. Let me know if you have any questions!
You’ll want to notify your patrons that they should access Hoopla and Libby directly through their respective apps during this downtime.
But, Courtney! What about Aspen? Will the site be up? Yes. Will patrons be able to sign in and access up to date information in their accounts? No.
Additional Downtime – We have a date!
Again, the Evergreen Indiana servers are being moved from an off-site data center to the Indiana Office of Technology’s data center on the government campus. In addition to saving some money, this move will put the data center closer to the Evergreen Admin Team. All good news! The bad news? The servers will be offline while Evergreen and IOT staff physically move them from one data center to another. The move will take place on January 31st and February 1st. What does this mean for your library? The Evergreen system will be completely down during this time. This also includes Evergreen and ISL listservs, the helpdesk, evergreenindiana.org, and ConnectIN email and websites. We apologize for the inconvenience and thank you for your patience while we complete the server move!